Omnichannel, Expert-Level Tech Support for Connected Consumers

58% of connected consumers say they've experienced major tech frustrations in the last 12 months.

Nearly 40% of consumers don't know how to connect new technology to their network of connected devices, and another 22% report experiencing an issue during the device setup process that made them consider returning a product.

At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.

Premium tech support proven to increase NPS

Expert tech help with a 99% resolution rate across all electronics and appliances
Live, U.S.-based help managed by highly-trained Assurant employees
Omnichannel support, including online portals, virtual appointments, chat, phone, email and DIY help center
Remote screen share and camera share to provide easy resolutions for your consumers
Mobile phone diagnostics
Device-specific self-help libraries
Product setup, configuration and interoperability
Connected technology education and awareness

Latest Mobile & Connected World Insights

eBook

Mobile and the Connected World

5 Types of Connected Consumers & How They Buy

This Report Walks Through How To:Recognize specific customer typesOffer the right product to the right customerTailor your marketing effectivelyUse value-added services to close the sale

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