Device Care Centers

When your customer files a claim, they expect a fast, convenient resolution, especially when it comes to their mobile device. To help meet their needs, Assurant offers intelligently selected fulfillment options based on individual needs and circumstances, including multiple options for resolution in under four hours.  

How Dynamic Claims Work:

1. Your customer initiates a claim. This can be done through Assurant’s Pocket Geek Mobile app, over the phone, IVR, an online portal, in store or with one of your service agents. 
2. Our proprietary algorithm ranks the best fulfillment option for each customer in real time based on a combination of hard and variable data inputs. Inputs include the customer’s terms of service, their device model, cost, location and adjudication. 
3. Customized fulfillment options are presented to the customer. These options reflect rules and parameters that your team sets to control the prioritization, weighting and filtering of your fulfillment process. 
4. AI-driven reporting ensures continuous improvement. You have complete control over the program from start to finish, and you can change the program controls as frequently as needed. Your decision-making is supported by robust machine learning that tracks model performance and provides continuous improvement recommendations.