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Mobile and the Connected World
5 Essential Trends Shaping the Future of Device Protection and Lifecycle Management Programs
From AI breakthroughs to sustainability initiatives, CES showcased trends that will reshape consumer engagement, device protection, and lifecycle management.
Mobile and the Connected World
Q4 and 2023 Mobile Trade-In and Upgrade Industry Trends Report
Annual Mobile Trade-in and Upgrade Industry Trends report, saw a record-breaking amount of money returned to customers from mobile trade-in programs.
Mobile and the Connected World
Q3 2023 Mobile Trade-In and Upgrade Industry Trends Report
The Mobile Trade-In and Upgrade Industry Trends Report reveals that $999M was returned to U.S. consumers through trade-in programs helping to fuel a strong secondary market where pre-owned devices are in demand.
Mobile and the Connected World
Why Our Expert Thinks Properly Applying AI and Automation Should Be A Little … Boring
Q&A with Pete Bremer, Assurant’s VP of Global Automation Engineering discusses AI automation and improved decision-making at Assurant's device care centers.
Mobile and the Connected World
Automation and CX: The Modern Marriage
Using automaton to improve service and repairs for electronics and appliance is driving the customer experience to new heights.
Test Category
The Power of Automatos
Take a look at how personalized experiences for device service and repairs can save your program money on a transactional basis, offer an improved customer satisfaction score, and decrease post-claim product churn relative to replacement.
