Assurant Mobile Device Protection

Better subscriber experiences with innovative device protection

Higher NPS. Happier Connected Customers.

Mobile devices are the lynchpins in the connected ecosystem. They connect your customers to almost every other piece of smart technology in their homes and cars, and they act as day-to-day communication systems for work, social networking, and information sharing.

When a smartphone is broken, damaged, or lost, the importance of a premium customer experience can’t be overestimated.

Assurant’s mobile device protection program is designed to deliver superior repair and replacement results quickly to keep your customers connected to their daily lives. As the only vertically integrated provider that owns and integrates every stage of the device lifecycle, we deliver a seamless experience with dynamic claims fulfillment, award-winning customer service, and advanced diagnostic tech support.  

Your customers get back up and running faster, more conveniently, and without hassle. The result? Improved upgrade rates and revenue for you, and a world-class experience for your customers.

 

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A seamless customer experience

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Improved revenue and cost structure

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Increased transparency and control

Trust Assurant’s Mobile Protection Program

Choosing the right protection partner can give your business a competitive advantage, improving your customer experience and revenue.

  • 1st to offer

    a mobile device protection product in the U.S.

  • 1st to bundle financing

    trade-in/upgrade, and device protection solutions in several global markets

  • 300M+

    customers supported worldwide

  • 54 million

    mobile devices connected and protected

  • 8 of the top 10

    telecommunications companies partner with us

  • 35 years’ experience

    protecting mobile customers

  • 1st to offer
  • 1st to bundle financing
  • 300M+
  • 54 million
  • 8 of the top 10
  • 35 years’ experience

What Mobile Customers Say About Assurant

From cracked screens to lost devices, we help your customers repair or replace their mobile phones quickly and without any hassle so they can get on with their lives. Take it from them.

Fast and convenient

"Your service was exceptionally fast convenient and easy!!! Thank you very much awesome customer service !!!"

Smooth online process

"I was able to easily file a claim online. My phone arrived very quickly. Plus, the new phone works great!"

Amazing customer service

Our customer service agent was AMAZING! EXTREMELY helpful and we give her 100 stars not just 5!

Helpful chat reps

Easy to use, additional assistance through the chat was super helpful. Delivery was smooth.

Phenomenal experience

The rep was beyond helpful. She was very thorough and polite. She took care of the matter effectively and was so very nice in the process. The device came very quickly and it was in great condition. My whole experience was phenomenal!

Advanced Diagnostic Tech Support and Dynamic Claims Fulfillment

Device protection is the piece of the puzzle that reassures customers their investments are safeguarded. But they also need other types of support, from device set-up and data transfer to fast and reliable claims fulfillment. Mobile carriers that partner with Assurant have a competitive edge at every part of the consumer lifecycle.

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Mobile Tech Support

Explore advanced diagnostic experts from Assurant’s Personal Tech Pro team and self-service options in our Pocket Geek Mobile application.
Mobile Tech Support
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Dynamic Claims Fulfillment

We combine industry-leading dynamic claims management with best-in-class risk mitigation to deliver unparalleled experiences for your customers.

Dynamic Claims Fulfillment
eBook

Mobile and the Connected World

Q3 2023 Mobile Trade-In and Upgrade Industry Trends Report

The Mobile Trade-In and Upgrade Industry Trends Report reveals that $999M was returned to U.S. consumers through trade-in programs helping to fuel a strong secondary market where pre-owned devices are in demand.

Article
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Mobile and the Connected World

Why Our Expert Thinks Properly Applying AI and Automation Should Be A Little … Boring

Q&A with Pete Bremer, Assurant’s VP of Global Automation Engineering discusses AI automation and improved decision-making at Assurant's device care centers.

Read what our experts say
Article
graphical user interface with a guy explaining

Mobile and the Connected World

Automation and CX: The Modern Marriage

Using automaton to improve service and repairs for electronics and appliance is driving the customer experience to new heights.

Read This

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