Assurant Renters Insurance Reviews

Easy to work with

Daniel was very thorough and quick to answer my questions. He was easy to work with and it was simple to file the claim. He explained each step of the process and we resolved things very quickly.

Adulting 101

it is hard to believe that some of the key essentials of adulting can be soo simple, quick and efficient :D

Reasonable payment and time

Decently easy ti file a claim online. getting my payment came within a reasonable amount of time. I also appreciate that direct deposit was an option.

Exactly what I needed

It was really simple to look up the information needed. It was a fast process and now I will be covered once I move in to my new apt. Can't wait! Really easy to purchase the right policy needed.

Outstanding service

The website is easy to navigate report claims and upload required documents, customer service is outstanding and responsive, My representative answers the phone immediately or calls back within a few minutes

Direct quote

Easy to use site. Thanks for giving me the quote directly, and not having to wait for an answer via email or text. That is too gimmicky and I won't entertain that.

Icons and links needed

It's pretty easy to complete the form information online. Appreciate on that. It would be nice if there are some information icons or help links that describe some of labels such as billing fee. (what this means?)

Comparable prices

Really easy and quick to get from policy quote to an active policy. Very comparable price, would recommend to anyone who needs renters insurance.

Flexible plans

I was really nervous about having to get insurance for the first time, but your website was so easy to navigate :) I’m really happy with my experience and how flexible the plans are thank you

User friendly

Assurant web page is very user friendly, I was able to purchase my renter insurance in less than 5 minutes. The plan is affordable and I appreciate the payment options. Thanks

Turned out to be simple

I was confused at first but it turned out to be simple and easy

Easier than moving

Getting rental insurance was the easiest thing about my move. It took me less than 5 minutes to be all ready to go!

Simple to navigate

Easy to understand. Simple to navigate. As a first time purchaser of renter's insurance I feel I understood what I was purchasing and how it was valued.

Renters Insurance

Online application and purchase

Decent rates

Intuitive renters insurance with decent rates and quick, friendly help with it! Many options on customizing plan and payment.

Pleasant and prompt

Experience was pleasant and prompt making a claim over the phone and on the website.

Quick quote

This was the easiest of all renters insurance purchases. I went to other companies to check out their rates and it took forever to get a quote. Less than 5 minutes here and I am all done!

Great price

Easy to follow, and they go into details of what's being covered. That's less worry for me and at a great price!!

Response was quick

Response to initial claim was quick and it was easy to upload photos of damage.

Clear instructions

The adjuster was very polite and concerned. Gave clear instructions on how to proceed with my claim.

Streamlined process

The process was easy, quick, and very streamlined. I appreciate that everything was straightforward and customizable to my individual needs as a renter yet I was still given the most common options.

Seamless

The whole process was seamless.

Easily manageable

Smooth site. Uncluttered, saw potential prices early in the process, easily manageable in one sitting but also didn't time out on me when I went and did something else for a bit.

Affordable

Super easy to start my policy, and super affordable!

Fast and efficient

Great website! User friendly. Fast and efficient service. Competitive rates. However, there's always room for improvement. Keep up the great work!

Quick and simple

Words can’t explain how great you all handled my claim. Normally people dread filing a claim by going back in forth with documentation and I’m truly happy that you made this process quick and simple so I can focus on my family and move forward from this incident. Thank you for being there for your customers

Friendly, sympathetic

Claims specialist was friendly, sympathetic and knowledgeable.

Easy to navigate

Splendid service, easy to navigate, thank you

Helpful staff

Process was very simple and quick. Staff was helpful.

Easy process

This process was easy, but the whole ordeal has been stressful.

Easy to file a claim

Pretty easy to file a claim. The site never timed out on me causing me to re-enter information, which was great!

Wish I could have gotten enough

It was cool. Wish I could have gotten enough to actually cover all the items at buyback.

Took me forever

It took me forever to make an itemized Excel spreadsheet of all the items that I was missing I am not going to go one by one and enter each item that is what adjusters are supposed to do

Needed a 6-month plan

Signing up for the services is very simple and easy to use. I needed a 6-month payment plan option that is not presented.

Straightforward process

The Easiest Most Straight forward process ever!! THAT WAS SO SO EASY! Thank you so much!

Easy purchase process

Detailed information about purchasing / coverage options Fast and easy purchase process

User-friendly

User-friendly website with clear information

Process was extremely smooth

My apartment place recommended I chose this company and explained how cheap it’ would be. I was scared as a first time renter. As I went through the application online, the process was extremely smooth and fast. Probably my best experience with anything like this.

Verbiage was clear

Easy to select the coverage I needed, and easy to buy the policy. Verbiage was clear in all aspects.

Enjoyed the options

I very much enjoyed the options that were given. Most renters insurance companies have a set deductible and price. Assurant let me pick what policies worked best for me. A+

Quote that I received was fair

Website was easy to use! Very user friendly! The quote that I received was fair. Easy purchase!

Isn't the best to do on a mobile device

Easy and detailed. System does sometimes lag and isn't the best to do on a mobile device, but impressed with the 3 easy steps and digital process. I have never made a claim before on insurance and it's nice to know how easy it is to do when you need it.

Affordable pricing

Did not require so much personal information just to provide a quote. Affordable pricing and quick and easy to use website and process to purchase coverage. I have used Assurant before and will use it again anytime I need coverage.

Solid to start out

Pretty solid to start out, very easy to set up. I'll see how it goes the next couple months!.

Happy with the coverages

I'm happy with the coverages. Even includes earthquake and desert backup protection plus 20k for my belongings for $25 a month. Thanks!

Thank you!

Filing a claim was very easy. Thank you for the customer experience.

Cannot come back later

Only concern is website to file claim does not let you save information and come back at a later date.

Happy with the results

The claims process was straightforward, easy to understand, and I am very happy with the results. Thank you so much!

Easy to follow

The online claim process, receipt of the new phone, instructions to set-up the new phone and return of the broken phone all went very smoothly. The confirmation that my old phone was received was a nice touch. I like to know the full transaction is complete.

Fair and concise

It was a simple process no more no less. Great way to cover yourself and belongings when renting won't hurt the bank with payments or pay at once.

A little higher than expected

Application process was quick and simple. I feel the rate might be a little higher than I expected but it's for a short term rental so I think due to the time savings it is worth the cost.

Fair and concise

The process was rather easy and the questions were definitely fair and concise. I like the thoroughness and the ability to submit a sufficient claim with very little effort. As bad as my day started off, the wait for maintenance taking hours, and dealing with a smell that makes me nauseous, this was the light at the end of my tunnel...

TYSM!

You didn't ask for the blood of my first child to obtain a Policy!!!! TYSM!

Everything was easy

Everything was easy and fast. You guys also have great quotes and lower payments for rentals insurance. Thanks

Not expecting

I received the entire amount that I was entitled to PLUS I was reimbursed the $10 I had to pay to obtain the police report (which I was not expecting).

Very patient with me

My agent worked with me. Nicole sent emails and called. She was Very patient with me during this difficult time.

Satisfied with my claims adjuster

I am very satisfied with my claims adjuster. Typing the initial claim in the website was pretty horrible.

Jean was awesome

Jean was awesome he helped me from point A to point B none stop he understood me right off and get everything in order.

Very easy to work with

Cara the claims rep was very easy to work with. She contacted us immediately and thoroughly explained the process.

Kept me in the loop

The fact that the representative kept me in the loop, very professional. Even after claims was completed he followed up with me which showed me that he cared.

Straightforward

Easy and straight forward.

Very satisfied

Was very satisfied with the representative I spoke to on the phone about my claim confirmation and deposit process. Would say overall satisfied due to issues with online claim center, it would not load when tried to access several times and gave an error at the very end of filing that made me think it did not go through (had to call customer service to verify all forms/photos were accepted).

New adjuster

I’m disappointed how I was given a new adjuster without being notified a week later.

Handled professionally

All was handled professionally.

Joshua was incredibly patient

Joshua was incredibly patient and thorough with my claims process. He always spoke with clarity and concise appreciation for my situation and was sympathetic to the notion that my bike loss was a significant component to my lifestyle.

They helped me

They helped me when i needed it.

Always ready to answer questions

My adjuster was always ready to answer questions