Driven by our values. Dedicated to your customers.

Fast and convenient

Your service was exceptionally fast convenient and easy!!! Thank you very much awesome customer service !!!

Helpful chat reps

Easy to use, additional assistance through the chat was super helpful. Delivery was smooth.

Painless

Painless application and process

Smooth online process

I was able to easily file a claim online. My phone arrived very quickly. Plus, the new phone works great!

Amazing customer service

Our customer service agent was AMAZING! EXTREMELY helpful and we give her 100 stars not just 5!

Renting for only 2 months

I'm only renting for 2 months. I wish you gave options for policies that don't assume a 1 year rental term.

Phenomenal experience

The rep was beyond helpful. She was very thorough and polite. She took care of the matter effectively and was so very nice in the process. The device came very quickly and it was in great condition. My whole experience was phenomenal!

Longtime customer

I and my children have been satisfied assurant customers since 2001. The policy coverage and customer service has always been excellent and accommodative. No complaints.

Fast and hassle free

My phone came sooooo fast and the return was hassle free with everything already included in the box. It saves you so much time and headache.

Could be better

Your customer service people could be nicer but I received my replacement quickly and it seems to be working fine. The screen is a little unresponsive at times but I think I’ll manage.

Seamless process

I have told many friends how easy and seamless working with Assurant was. Assurant worked hard to value my items and provide me coverage for my stolen items!

Agent worked quickly

Thank you for helping with my loss and your agent that assisted worked quickly to help.

Fast shipment

Service was great. No issue, easy to file claim. Fast shipment of replacement device.

Self explanatory

Everything was self explanatory. You all made it very easy for me to start renters insurance plan without the help of an agent.

Easy online process

The website was easy to use and I was able to get the same phone I had that was damaged.

Next day delivery

User friendly online claim process and next day delivery on replacement equipment reduced down time.

Helpful representative

The process was so easy and clear. I had 1 question but was able to quickly and easily reach a human (Daniel) to help.

Professional and hassle free

The request for a replacement phone was handled in a professional and hassle free manner and arrived within the 48 hour timeframe given. Although the phone arrived without a charger, the manner in which the issue was resolved was totally professional. Once the request for the charger was made to the supervisor, the charger was also received within the timeframe stated and the customer is TOTALLY satisfied.

Fast and easy

Excellent company, know a few people who are insured with Assurant. Fast easy quote, fast and easy to sign up for insurance.

Shorter policy

Only wanted a 6 mos. policy.

First time renter

Easy to use, especially for a first time renter such as myself.

Deductible

I think $250 deductible for a 3 year old phone is high

Professional

It was a relatively easy to set up a claim. The person that called me was very professional and efficient. So glad I have Assurant for renters insurance.

User friendly

Assurant web page is very user friendly, I was able to purchase my renter insurance in less than 5 minutes. The plan is affordable and I appreciate the payment options. Thanks

Efficient customer service

Service was fast, efficient and customer service was easy to deal and very professional.

Turned out to be simple

I was confused at first but it turned out to be simple and easy

How insurance should work

Incredible service !! They sent my phone replacement as soon as I fill out the claim online. I had a new phone just a few hours later. That's a good example of how a good insurance company should work. !! !!

Easier than moving

Getting rental insurance was the easiest thing about my move. It took me less than 5 minutes to be all ready to go!

Fast replacement

So far there have been a few glitches with the new phone, but I am very glad it came so fast!

Simple to navigate

Easy to understand. Simple to navigate. As a first time purchaser of renter's insurance I feel I understood what I was purchasing and how it was valued.

Fastest I've ever had

Very fast shipping. By fast I mean the fastest I've ever had. For this reason and this reason alone I will never cancel insurance on my device as long as it's with you. Honestly thank you.

Renters Insurance

Online application and purchase

Replacement in good condition

Quick service and good condition of the phone.

Decent rates

Intuitive renters insurance with decent rates and quick, friendly help with it! Many options on customizing plan and payment.

Went out of his way to help

It seemed as though the representative I spoke with went out of his way to help me out.

Pleasant and prompt

Experience was pleasant and prompt making a claim over the phone and on the website.

Fast receiving device

Extremely fast receiving my replacement device. Customer service was excellent!

Quick quote

This was the easiest of all renters insurance purchases. I went to other companies to check out their rates and it took forever to get a quote. Less than 5 minutes here and I am all done!

Cost was too high

I think the amount I had to pay for a replacement was way too high for an old phone after paying years of insurance payments

Will recommend

The process of filing my claim and receiving my new device was almost effortless. Assurant made this extremely worry free and I will most assuredly be recommending to all my colleagues.

Great price

Easy to follow, and they go into details of what's being covered. That's less worry for me and at a great price!!

Online form was puzzling

Electronic steps to complete claim proved quite puzzling. Try to make them more user friendly. Make sure, as well, that each of your employees fully understands process. Some passed me around to others rather than helping me. The only effective one coached me while I was using the computer so that I navigated correctly and this person made certain I completed necessary steps. He stayed on phone until I did so. When he worked this way, the time we spent was surprisingly less than other calls.

Response was quick

Response to initial claim was quick and it was easy to upload photos of damage.

I was expecting a new device

I had no idea it was going to cost more money when I needed a new device, I thought the 60 I paid in the beginning was going to be all I needed to pay. The device works fine I was just expecting a new device not certified refurbished.

Clear instructions

The adjuster was very polite and concerned. Gave clear instructions on how to proceed with my claim.

Great representatives

The people who helped me were great!! Explained everything and received replacement phone like 1day so awesome!!

Streamlined process

The process was easy, quick, and very streamlined. I appreciate that everything was straightforward and customizable to my individual needs as a renter yet I was still given the most common options.

Representative was there to help

When I called the representative was there to help and had the phone within 2 days delivered to my home.

Seamless

The whole process was seamless.

Reliable

Reliable. Fast. Can trust assurant.

Easily manageable

Smooth site. Uncluttered, saw potential prices early in the process, easily manageable in one sitting but also didn't time out on me when I went and did something else for a bit.

Exactly what I ordered

Service was great I got my cell phone really quick it’s exactly what I ordered did not have to wait long for this

Affordable

Super easy to start my policy, and super affordable!

Sent very quickly

Quick and simple process to file a claim. New device sent very quickly.

Fast and efficient

Great website! User friendly. Fast and efficient service. Competitive rates. However, there's always room for improvement. Keep up the great work!

Quick and simple

Words can’t explain how great you all handled my claim. Normally people dread filing a claim by going back in forth with documentation and I’m truly happy that you made this process quick and simple so I can focus on my family and move forward from this incident. Thank you for being there for your customers

Service was good

Quick response time. Easy to file a claim,customer service was good.

Friendly, sympathetic

Claims specialist was friendly, sympathetic and knowledgeable.

Great company

I never give 100% to nothing but you all are a GR8888888888 company

Device delayed

Although my device delayed in getting to me, I was happy I received it before the estimated day.

Easy to navigate

Splendid service, easy to navigate, thank you

Helpful staff

Process was very simple and quick. Staff was helpful.

Device arrived a lot quicker than expected

The entire process was relatively easy and the device arrived a lot quicker than I expected.

Easy process

This process was easy, but the whole ordeal has been stressful.

Representative was very helpful

I choose these ratings per the insurance claim was fast and easy short wait time to get phone. Representative was very helpful and knowledgeable.

No charger

I wish that you guys would also include the charger on the claim. Thank u

Easy to file a claim

Pretty easy to file a claim. The site never timed out on me causing me to re-enter information, which was great!

Overall satisfied

Overall very satisfied with all aspects of the program. Biggest problem was dropped calls.

Wish I could have gotten enough

It was cool. Wish I could have gotten enough to actually cover all the items at buyback.

Not sparkling new

It was pretty comparable to the amount of use of my phone before it was dropped. Nice but not sparkling new.

Waited only 2 days

I only waited 2 days for my replacement phone. It was easy to copy everything over from my old phone. Then, I was up and running like nothing ever happened. The deductible was quite reasonable, too.

Took me forever

It took me forever to make an itemized Excel spreadsheet of all the items that I was missing I am not going to go one by one and enter each item that is what adjusters are supposed to do

Sleek and visually pleasing

Everything was incredibly intuitive and object oriented. The design is very sleek and visually pleasing. SHOUTOUT TO YOUR CODER!

Needed a 6-month plan

Signing up for the services is very simple and easy to use. I needed a 6-month payment plan option that is not presented.

Prompt

Prompt response, keep up with the great job!

Hassle Free

Service was fast, easy & hassle free!

Thank you very much for all you do.

Since the jprime7 phone was no longer available, my husband got a comparable phone that he likes even more. We have always had protection for our phones since we seem to be prone to accidents. We use our phones for on the job purposes & everyday personal use. Every time we have had a claim & received a new phone of same kind, it's like nothing ever happened to the phone! Thank you very much for all you do.

Straightforward process

The Easiest Most Straight forward process ever!! THAT WAS SO SO EASY! Thank you so much!

Timeframe to receive a replacement

The timeframe from filing claim to receiving the replacement was exemplary.

Easy purchase process

Detailed information about purchasing / coverage options Fast and easy purchase process

Fast & friendly

They were fast, friendly, and efficient

Very helpful

it was very helpful, though would have like more communication about my claim instead of me having to call in for more information

User-friendly

User-friendly website with clear information

Process was extremely smooth

My apartment place recommended I chose this company and explained how cheap it’ would be. I was scared as a first time renter. As I went through the application online, the process was extremely smooth and fast. Probably my best experience with anything like this.

Verbiage was clear

Easy to select the coverage I needed, and easy to buy the policy. Verbiage was clear in all aspects.

Refurbished phones

I believe that insurance is useful, however if you have been paying for insurance for 2,3, or 4 years you should be able to get an upgraded phone. I don't like that they send refurbished phones. I deserve to get a new phone for all of the money that I've been paying.

Accessories

Make sure the accessories are included in claims.

Enjoyed the options

I very much enjoyed the options that were given. Most renters insurance companies have a set deductible and price. Assurant let me pick what policies worked best for me. A+

Representative was very helpful

Everything was done nicely, representative was very helpful.

Quote that I received was fair

Website was easy to use! Very user friendly! The quote that I received was fair. Easy purchase!

Courteous

Courteous knowledgeable timely help.

Isn't the best to do on a mobile device

Easy and detailed. System does sometimes lag and isn't the best to do on a mobile device, but impressed with the 3 easy steps and digital process. I have never made a claim before on insurance and it's nice to know how easy it is to do when you need it.

Affordable pricing

Did not require so much personal information just to provide a quote. Affordable pricing and quick and easy to use website and process to purchase coverage. I have used Assurant before and will use it again anytime I need coverage.

Amazing

Fast response time. New phone in 3 days. Amazing!

Solid to start out

Pretty solid to start out, very easy to set up. I'll see how it goes the next couple months!.

Grateful

It was a successful transfer from one phone to the other, so I am grateful. Too many important items to loose on a cracked screen phone swap.

Had the new phone on Tuesday

I'm happy with the coverages. Even includes earthquake and desert backup protection plus 20k for my belongings for $25 a month. Thanks!

Happy with the coverages

I'm happy with the coverages. Even includes earthquake and desert backup protection plus 20k for my belongings for $25 a month. Thanks!

Thank you!

Filing a claim was very easy. Thank you for the customer experience.

Cannot come back later

Only concern is website to file claim does not let you save information and come back at a later date.

Replaced my device

They replaced my device even though the lady wasn’t understanding what I was saying at the time. But I still got to replace it

Happy with the results

The claims process was straightforward, easy to understand, and I am very happy with the results. Thank you so much!

Customer service was excellent

Customer service was excellent

Easy to follow

The online claim process, receipt of the new phone, instructions to set-up the new phone and return of the broken phone all went very smoothly. The confirmation that my old phone was received was a nice touch. I like to know the full transaction is complete.

Easy online process

The online claim process, receipt of the new phone, instructions to set-up the new phone and return of the broken phone all went very smoothly. The confirmation that my old phone was received was a nice touch. I like to know the full transaction is complete.

Fair and concise

It was a simple process no more no less. Great way to cover yourself and belongings when renting won't hurt the bank with payments or pay at once.

A little higher than expected

Application process was quick and simple. I feel the rate might be a little higher than I expected but it's for a short term rental so I think due to the time savings it is worth the cost.

Fair and concise

The process was rather easy and the questions were definitely fair and concise. I like the thoroughness and the ability to submit a sufficient claim with very little effort. As bad as my day started off, the wait for maintenance taking hours, and dealing with a smell that makes me nauseous, this was the light at the end of my tunnel...

Not recommending to friends

Will not purchase insurance again! Cost me $13/mo plus $100, more than just buying a phone. Cancelling from all the plans, and not only not recommending but deterring friends and colleagues from making the same mistake!

No hassles

I put in my claim and within a few days I had my new phone. No hassles and it was all done online.

TYSM!

You didn't ask for the blood of my first child to obtain a Policy!!!! TYSM!

Easy Process

Easy Process

Everything was easy

Everything was easy and fast. You guys also have great quotes and lower payments for rentals insurance. Thanks

Excellent Service

I always receive excellent customer service.

Took a little long

The claim at first took a little long, but once all the kinks worked out, it moved smoothly and received replacement promptly.

Fast service

Fast service. Got check fast.

No hassle

Claim and payment were processed very quickly with no hassle.

Two claims a year

Because I paid $100.00 and you can only do two claims a year.

Amazing

The process of filing a claim was unbelievably easy. Replacement came right away. Amazing!

Appreciate the quick turnaround

I really appreciate the quick turn around by simply sending another device. This was probably less stressful than going into a phone store and buying a new one.

Exceptional service

Exceptional service

Process was smooth and quick

The claims process was smooth and quick in the beginning. We need additional funds, which we are waiting on, so I hope it will be just as smooth and quick.

No complaints

My claim was handled very nice. No complaints at all !!!

Good service

Good service deserves a thank u and acknowledgement. Job well done Assurant. Thanks.

Courteous contacts

Courteous contacts and the ability to make me feel as if I was the only customer. The ability to work out this problem in the mist of the country's economic problems. That is called dedicated workers and I am grateful. Thank you.

Excellent in making the process easier

Due to COVID-19 and the craziness of the process of checking in the old device to receive a replacement, I was assisted by a supervisor whose name I cannot recall, but, she was excellent in making the process easier.

Upgrade

Fast and easy, also the upgrade was very kind!

Want to upgrade

I want to upgrade my phone

Went the extra mile

They went the extra mile to make my claim possible

Virtual assessment

During quarantine, you were able to do a virtual/live assessment of the damage - it was a great process

3 business days and it was all hassle free

I got my replacement phone within 3 business days and it was all hassle free.

Customer service was amazing

The customer service was amazing. It didn’t feel like I was talking to a robot or someone with a script. The people who I was in direct contact with were very kind and personable

Very kind

Very kind and helpful customer service. Simple was not difficult.

Totally worth it

Super easy process even during COVID-19 & totally worth it.

Fast, friendly service

Fast, friendly service

Haven't had any problems

From the beginning until now I haven't had any problems at all with my claim

Process was easy

The process in filing a claim was very easy even in spite of us going through the covid-19 pandemic I was still able to get in contact with people and it got handled very quickly!! The only drawback was that I was told I would get an email where I could track the shipping and I never received one and I even called the next day and was told I would receive an email to track the shipping and still never received that and 2 Days Later I got a knock on the door and it was UPS delivering it so I was still very satisfied with the process but I would have wanted that email to track the shipping as well.

Notified quickly

The process was explained very well and if anything else was needed, I was notified quickly

Not sent the right color

I was not sent the right color phone but with what's going on in the world, it is not that big of a deal!

First claim

This is my first time ever needing to use insurance so I have nothing to compare the experience to.

Fast efficient online claim process

Fast efficient online claim process. Reimbursement payment received within two weeks of property loss.

Swift service

Very swift, prompt service.

Agent did a wonderful job

My agent did a wonderful job of educating me on how the process worked and helped walk me through step by step how to recover the stolen items.

Easy and Quick

The process was easy and quick.

Wrong belt

You sent me the wrong belt for my watch. I believe I was paying for an insurance that was going to give me a brand new watch with everything in it like its charger, and I just figured out it’s not like that. The belt you sent me was totally different than the one I told them. But well.

Customer service rep

The customer service rep Rita provided exceptional customer service and she was very helpful!

Ease of the process

The ease of the process and how quickly the situation was resolved. Really the best insurance experience that I ve ever had.

Best insurance

I was so stressed out by the situation in itself and the fact that they did not pressure me but tried to ease the situation was comforting.

Fair simple

It was fairly simple but typing in the value of every item for things I’ve had for years is stressful.

The staff was willing to answer questions

The staff was willing to answer any and all questions even if I was being repetitive. Thank you for being patient with me.

Clear instructions

Clear instructions and assistance every step of the way.

Easy to file claim

Easy to file claim. Just uploaded the necessary documents and that was it! My claim was in process.

Kind

You were more than kind

Adjuster was very professional

My adjuster hasn t got back in contact with me he was very professional but he said he would be getting done and the claim stays open for 30 days its almost 30days Jan 27th. I just need him to call me before Jan 27th so I can finish getting my money for my other items.

Delighted

Delighted with the service all together.

Moved forward very quickly

Once the police report was finalized the claim process moved forward very quickly

Time to receive claim payment

Time to receive claim payment

Service rep was tremendous

Your service rep on the phone was tremendous.

Smooth process

Your service rep on the phone was tremendous.

Refurbished

its sad we get a refurbished not knowing if there is going to be problems with the received replacement ???

The customer service was outstanding

The customer service was outstanding. You verified my claim with no wait time and sent my replacement phone along with a postage paid envelope to return the broken one. Best service I've had yet!!!

Phone Insurance

I received excellent service with my claim and quick shipping of new device. Thank you very much.

Assurant is fast!

Assurant is fast! I placed a claim right before Christmas, thinking if it takes a little long it's ok. But i got my device on time.

I am very happy

I am very happy with my replacement and the fact that I was able to receive my new phone at the store and get it easily connected I appreciate its service I would definitely recommend this Protection Program.

The process was easy

Never had to file a claim before, the process was easy. I received the replacement phone the next day.

The replacement works perfectly

The replacement works perfectly and is exactly what I was expecting. The PHP program made it possible for me to get this phone without spending an arm and a leg.

Thanks!!

Great customer service & fast payout. Thanks!!

Wrong color

I asked for black color and they send me white color

Very helpul

The Assurant team made sure that I got what I needed and were very helpful with anything I had to ask.

Perfect!

The process is simple, reasonably priced and fast. Your device is replaced with the exact same model. For the accident prone, it’s perfect!

Way too costly

Think this insurance is way too costly and doesn't cover much. New phone (1 month old) and still costs 100 dollars to replace? 

Your service exceeded my expectations!

Your service exceeded my expectations! I place my claim on line late one evening; my new phone was at my door step the next afternoon.

Helpful, pleasant, and understanding

Helpful, pleasant, and understanding during a stressful time... always returned calls immediately

The people were great and very helpful

The people were great and very helpful throughout the entire process

I loved their service!

I loved their service! The replacement came out pretty quick!

I can count on Assurant

Once again I can count on Assurant to get my claim in quickly and get the replacement phone I need ASAP.

I didn’t receive a replacement charger

I didn’t receive a replacement charger for one of my phones and the SIM card tray is almost impossible to remove, unlike my original phone.

Very easy process!

The staff was very professional and knowledgeable, and made it a very easy process!

Great customer service

Great customer service all very friendly ppl all around. Everyone I spoke with made sure I was taken care of.

Assurant exceeded my expectations

Assurant exceeded my expectations. My claim was approved easily. The turnaround time was excellent and I was provided a replacement of the same model phone.

Couldn't believe how fast I received payment

Couldn't believe how fast I received payment, and more than I orginally expected too!

I’m very grateful, thank you!!

It was easy to fill out the forms online & super quick to get my replacement phone! I’m very grateful, thank you!!

My rep was awesome

My rep was awesome, and I didn’t have to go back and forth at all - it took very little time to settle my claim and get my check

I got a very good replacement phone that I am very happy with!!

There were some bumps along the way but in the end, all was made right and I got a very good replacement phone that I am very happy with!!

Couldn't have been easier!

Super helpful to have the ability to file online & everything was handled quickly and professionally. Couldn't have been easier!

The Assurant team did an outstanding job

I lost my phone just as I was going on vacation, so I was pretty stressed out. But the Assurant team did an outstanding job - thank you!

They had my back

The Assurant reps were very considerate, quick and made my experience hassle-free…they had my back after the break-in that happened at my house.

Have it on all 3 of our phones

Without the insurance would have had to pay $500 - $700 for a new phone. The replacement device was a step up from the one that was damaged so very grateful to have the insurance. Have it on all 3 of our phones.

Super easy

It was super easy to file my claim online an my device arrived on the next day I love the program

Excellent service, thanks Assurant!

That my claims adjuster handled everything and got me back straight away.. Excellent service, thanks Assurant!

Everything went great

Everything went great except for shipping, took longer than when it was supposed to be here

The process was very easy

The process was very easy, and the fact that we could submit photos online to satisfy the inspection requirement was convenient.

I am not happy

The replacement device was having clitches, I had to send it back plus the original phone. I am now without a phone until they receive both of them, so it will be about 3-4 days without a phone. I am not happy about that.

Only a couple of days before it was completed and we had our money.

It took us a week to get everything uploaded for our claim but once we did it was only a couple of days before it was completed and we had our money.

Everything went great

Everything went great. And the replacement phone works perfectly.

The staff was very friendly

It took a while to get my claim, but the staff was very friendly.

Thanks

To lose a phone is a TERRIBLE thing, since everything is in it. Assurant made it very easy to replace it and the deductible was not unaffordable. Thanks for making this nuisance situation easy to remedy.

Extremely pleased

Very easy. No hassles. Extremely pleased

Fast and easy

The claims process was fast and easy, the replacement phone arrived promptly, and the return process was a snap.

It just took way to long

It just took way to long. And I couldn’t get any one to return my call unless they were ready to.

Thank you!

The process was easy, efficient and the phone shipped quickly. It made an unfortunate situation so much better! Thank you!

Check was in the bank the next day

The adjuster came out, got back with me quickly, check was in the bank the next day.

THANK YOU!

Always impressed with Assurant's customer service on all levels :) Simple process to file and received my phone much quicker than expected....THANK YOU!

I'm very happy.

I just wanna say how satisfied and glad I have this insurance. I literally made my claim for a lost phone and had a new one in 24hrs. I'm very happy. Thank you.

Quick turnaround

From the several people I spoke to one the phone to delivery, everything was handled very professionally. Also the quick turnaround was greatly appreciated. I had my replacement with 48 hours.

Took forever

Took forever to get my phone.

Satsified.

Satisfied to how quickly it was paid .

Very easy claims process.

Very easy claims process. Excellent claims adjuster

Pleased with the service

Pleased with the service but having to send check to be co-endorsed was a hassle.

Super convenient

It was super convenient to be able to email all the pictures and receipts to the myclaiminfo email.

Timely

My property damage and living expenses were reimbursed in a timely manner.

Overall, pretty satisfied

Overall, pretty satisfied with the coverage, but just a lot of work to complete the claims.

Great customer service

I choose this ratings because, I every customer rep I spoke with over the phone took time to listen to me and understand my situation.

I would highly recommend.

I filed the claim Tuesday and received my new device less than 24 hours later. The people that walked me through the claim process were very friendly. I would highly recommend.

Super easy

It was super easy to file my claim. I had no problem navigating the website. It only took minutes to file and no more than 24 hours to process. I received my new device extremely fast.

I barely received anything back

I barely received anything back for the multiple things of value that was taken from me. I understand things are depreciated but I felt like they deprecated my items to basically nothing, and a couple things were of very personal value to me.

The claim was easy to file

The claim was easy to file, the payment was expected, and the delivery was VERY quick! Thanks for getting me back and running so quickly.

I would not have chosen purple.

The service was very easy to use and phone was shipped quickly. However the phone is purple. My old phone was not purple and I would not have chosen purple.

This process is taking much longer than it should.

This process is taking much longer than it should. The property damage took palce on 5/4/19 and an initial claim was sent shortly after. It is now 2 months later and I still have no refund.

Pleasant and easy experience

The claims examiner was very helpful, he processed the claim and the following adjustments very fast and kept in touch with us during the process. He made this new experience pleasant and easy for us.

Very pleased with the process

I was very pleased with the process! This was my first time ever having my phone stolen and your claim process was very easy. It was approved immediately and my replacement phone was here 2 days later. Very, very pleased.

Quick turn around

Quick turn around with very little paperwork! My son did receive a gold phone instead of a graphite phone but he was happy to have a phone again.

Thanks to Assurant, it was possible to replace some of the items

Due to the accident many of my possessions were destroyed and some of my valued and irreplaceable items were destroyed. These items cannot be replaced but thanks to assurant it was possible to replace some of the items that were destroyed.

Follow-up was excellent

The ease of transactions with the claims adjusters, and the online access was great. Follow-up was excellent also, letting us know that documents were received and also letting us know when the check was put in the mail.

Very satisfied

Very fast response! Very satisfied with the service I received!