Mobile and the Connected World
Q4 and 2023 Mobile Trade-In and Upgrade Industry Trends Report
Annual Mobile Trade-in and Upgrade Industry Trends report, saw a record-breaking amount of money returned to customers from mobile trade-in programs.
58% of connected consumers say they've experienced major tech frustrations in the last 12 months.
Nearly 40% of consumers don't know how to connect new technology to their network of connected devices, and another 22% report experiencing an issue during the device setup process that made them consider returning a product.
At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.
0:16
average response time
99%
resolution rate
4.8 Stars
from customer ratings
85
Net Promoter Score
With Personal TechPro, your customers get unlimited access to expert, personalized tech support for all the technology in their smart home. Our team meets each customer where they want support, whether that's on the phone, via live chat, virtual appointments, or through self-service options.
Mobile and the Connected World
Q4 and 2023 Mobile Trade-In and Upgrade Industry Trends Report
Annual Mobile Trade-in and Upgrade Industry Trends report, saw a record-breaking amount of money returned to customers from mobile trade-in programs.
Mobile and the Connected World
Why It's Harder than You Think to Meet the Growing Demand for Mobility Solutions
The growing demand for mobility solutions has created a gap in the way mid-market and enterprise companies manage their employee-issued technology.
Mobile and the Connected World
Q3 2023 Mobile Trade-In and Upgrade Industry Trends Report
The Mobile Trade-In and Upgrade Industry Trends Report reveals that $999M was returned to U.S. consumers through trade-in programs helping to fuel a strong secondary market where pre-owned devices are in demand.